KRA's returns and exchange policy gives you an option to return items purchased on the KRA Website/Mobile site for any reason within the specified return period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its original condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick-up service.
2. Self-ship: In case of unserviceable pin codes only, customers will need to reach out to our customer care team at firstname.lastname@example.org for further guidance, before the shipping the package for return of the products.
Under Option 1 - During return Pick Up, our delivery agent may do a quality check on the returned items. For a successful pick up, we will initiate a doorstep refund for the return amount (Bank account transfer for COD orders or credit to source mode of payment for prepaid orders). This doorstep refund facility may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check.
The following EXCEPTIONS and RULES apply to this Policy:
1) Some selected products which are susceptible to damage can only be returned for a limited number of days.
2) All items to be returned must be unused and in their original condition with all original tags and packaging intact.
4) KRA shall reserve the right to restrict return of the items purchased on www.thisiskra.com if customer in any way breaches or misuse this policy, as determined in KRA’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
5) KRA will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, KRA would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
6) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you wish to exchange a product, you can return your existing order and place a new order on the website itself.